Terms & Conditions

Please read this Agreement carefully as it governs your use of the The Phoenix website – www.thephoenix.ie. By continuing to use our site you are agreeing to the terms set out below and are confirming that you are above the age of 18.


The Site is owned and operated by The Phoenix whose, registered office is at 44 Lower Baggot Street, Dublin 2, Ireland.


All material including any intellectual property in it displayed on the Site belongs to The Phoenix or its suppliers. The Phoenix gives you the right, for your own personal or non-commercial purposes only to (1) retrieve and display the Content on your PC screen; (2) print individual pages on paper; (3) store individual pages in electronic form on CD/disk. You may not store any Content on any server or other storage device connected to an external network, or make any other use of the Content.
You may not, without prior written permission given by The Phoenix within the previous six months, (1) redistribute any of the Content or supply it to other people; (2) remove the copyright or trade mark notices from any copies of Content made under this Agreement; (3) create a database in any form (including electronic or structured manual form) by downloading, copying and storing all or any of the Content; (4) except as expressly set in this Agreement, modify, reproduce or in any way use any of the Content.


The prices for goods displayed for sale on the Site are as set out on the Site and are inclusive of VAT at rates valid as of time of purchase. Where additional charges are made for delivery, they are clearly displayed.
By completing and submitting the electronic order form on our site you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
By making that offer to purchase goods, you are also authorising The Phoenix to pre-validate the PayPal/credit card/debit card account presented for payment for the full value of the goods and related service charges contained in your basket. Your account will not be charged until the offer to purchase has been accepted by The Phoenix and the goods have been dispatched by us or 3rd parties acting under our instruction.
We will confirm acceptance of your order by email, stating that the goods ordered have been dispatched. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

4. Delivery

Typical delivery can be expected within 1-2 working days of placing an order. However, this can increase to  3-4 working days during busy periods such as Christmas and New Year, or if there is reported difficulties with nationwide shipping.

In the event of delivery not being possible within 3 days of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive a full refund.


You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by email admin@thephoenix.ie To help us assist you as quickly as possible please quote your order reference number.

If you are not satisfied with the product we deliver, please return the product to us within seven business days and we will refund the value of your order in full. This payment will be through a credit on your credit/debit card.


The Phoenix will use its reasonable skill and care in making sure that the Site is available to you on a continual basis. However, because of the number of sources from whichThe Phoenix obtains the Content and because of the nature of the Internet, The Phoenix does not give you any other warranties. In particular, you should not take the accuracy or availability of the information for granted and The Phoenix makes no warranty that the Site is free from infection by viruses or anything else that has contaminating or destructive properties.


In respect of the Content that is available on the Site, The Phoenix will use its reasonable endeavour to resolve faults. You agree that The Phoenix will not be responsible for any losses you may incur a result of your use or non-use of that Content.


The Phoenix is committed to protecting the privacy of those using our Site. The information that you provide about yourself to The Phoenix will only be used by The Phoenix in accordance with its Privacy Policy.


In endeavouring to improve the Site and services offered, The Phoenix reserve the right at all times to make changes to the Content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms & Conditions in place at the time of your visit to the Site.


The Site contains links to other websites and resources. The Phoenix will make clear where such links are being made. Independent third parties provide these sites. The Phoenix is not responsible and shall not be liable for the availability or content of these outside resources. Please be aware that The Phoenix is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements / terms & conditions of every website. The privacy policy highlighted in section 8 applies solely to information collected byThe Phoenix.


Your security and peace of mind are of the greatest importance to The Phoenix. We endeavour to take all responsible steps to protect your personal information.
Any sensitive data (including personal data and payment information) you send us from your computer is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer) as well as Realex RealVolt card storage. This process scrambles any sensitive data you transmit to us, preventing it from being intercepted during transmission.


There is no specific time limit applying to your access and use of the site. However,The Phoenix reserve the right to suspend or terminate your access and use at any time. It may exercise the right with or without notice.
You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the Site.
Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy
Irish law will apply to this Agreement and both you and The Phoenix agree to submit to the exclusive jurisdiction of the Irish Courts. All contracts that result from the use of this website are concluded in English.
Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.
Your use of this site shall be governed in all respects by the laws of the Republic of Ireland. These terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.


The fastest and easiest method of contacting us is via our contact form here.
The Phoenix will endeavour to reply to all correspondence within 1 working day.

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